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Help and reference

Contact support

If something is wrong or missing, we want to hear it. Here is how to reach us and what to send.

Getting in touch

You can reach support two ways:

  • From the app: open the Help menu and choose Contact Support.
  • By email: support@murmurtale.com.

Email support@murmurtale.com with your Murmurtale version and Mac model for build-specific help.

The in-app Help menu links straight to these support pages.

Sending diagnostics

To help us reproduce a problem, use Help → Copy Diagnostics. It copies a report — app and build, your OS and device class, and recent error codes. Paste it into your message.

Copy Diagnostics gathers what we need to debug.

Before you write

A quick look at Troubleshooting solves many issues in under a minute — especially permission prompts, wrong names, and no-speech messages. If it does not, send us the diagnostics and a line about what you expected versus what happened.